Smile Serve is an online platform that connects you to trustworthy and reliable technicians for various home services.

You can click “Forgot Password” in the Sign In page.

You can click “Be a Partner” at the bottom of the page and follow the instructions there.

Once logged in, you can update your contact details by hovering over your profile photo or name and selecting “Settings”.

We offer the following services

• Air conditioner services - site survey, installation, cleaning, and repair
• TV Installation
• Appliance Installation - cooking ranges, range hoods, washing machines, and dryers
• Repair – Air conditioners, TVs, and printers

If you have requests for other services, please contact us and we’ll try to serve your needs.

For printers, we service only Epson and Canon printers.

For other services, we service all brands. 

Yes, we also offer special rates for bulk transactions.

For inquiries, please contact us and our dedicated specialists will customize a solution for you.

Smile Serve currently operates in all cities in Metro Manila and other select areas. Different services are also available in different areas depending on the availability of accredited service providers.

To find out if a particular service is available in your location, please enable Location Access and select your desired service.

We can serve your requirements by the next day, subject to the availability of technicians in your area.

We are operational on Sundays and holidays but the number of slots for these dates are limited.

Minor problems can be resolved within 3 days. For major problems, we will give you an estimate upon inspection.

Yes. Creating an account is recommended, however, as this will save your booking details and make future bookings faster.

Please select “Others” or give your best guess when prompted. If the service selected is incorrect, the technician will inform you of the correct price and get your approval before proceeding with the service.

Yes, you may. Once logged in, hover over your profile photo or name and select “Purchases”. You can then click “Book Again” next to you preferred service.

You may select it among the add-ons in the booking page.

If it’s not listed as an option, please add notes in the “Note to seller” field during check out.

Please note that special requests are subject to additional charges.

An Order ID is a unique reference number assigned to each booking. This will be provided to you after checkout through a confirmation email and/or text.

It’s possible that our confirmation email may have been moved to your spam folder. Please try to locate it there. If it isn’t, please contact us.

Please contact us with your Order ID and the details of your request. We will contact you and make the necessary changes and arrangements after. Please note that the request is subject to the availability of technicians for the new service/date/time/location requested.

After check-out, our technician will get in touch with you within the same day. If the booking is made outside of office hours or on holidays, please expect a message on the next business day instead. If you do not receive a message from our technician, please contact us.

For installation, the quote is finalized after the site survey. For an estimate, a pricing guide is provided in the booking page.

For repairs, the quote is finalized after check-up depending on the parts, materials, and labor needed.

For others, the price shown is final unless the scope of works is changed. Charges for additional works, add-ons, etc. will be added to the final bill.

In any case, we will not perform or charge for any service without first getting your documented approval.

We accept cash, GCash, Paymaya, and credit card.

For non-cash payments, payment will be collected upon check-out.

For cash payments, you can pay this directly to the technician after the job is completed.

Please pay the balance in cash directly to the technician after the job is completed.

A receipt will be sent to your email after check-out. If you want a physical copy, you may request this from the technician after the service.

We can still proceed with the installation provided that a Notice of Understanding is signed prior to installation. It is highly advisable to follow the recommendation, however, for optimal cooling.

Please send us a message with your Order ID and we will arrange for an alternative schedule as soon as possible.

Please send us a message with your Order ID and details of your experience. We will investigate the matter and seek an acceptable resolution immediately after.

Please ask the technician to correct the amount in the billing to ensure full warranty coverage.

To ensure your safety, our technicians observe the following health protocols:

• Regular rapid testing
• Daily temperature check and monitoring
• Wearing of face shield and mask at all times
• Social distancing
• Disinfecting of equipment and tools after each customer
• Regular sanitation with alcohol and disinfectants

All our services are protected by workmanship warranty

• Cleaning – 30 days
• Installation – 90 days
• Repair – 90 days