What is Smile Serve?

Smile Serve is an online platform that connects you to trustworthy and reliable technicians for various home services.

I forgot my password. How do I reset it?

You can click “Forgot Password” in the Sign In page.

How do I sign up as a partner?

You can click “Be a Partner” at the bottom of the page and follow the instructions there.

How do I update my contact details?

Once logged in, you can update your contact details by hovering over your profile photo or name and selecting “Settings”.

What services do you offer?

We offer the following services

  • Air conditioner services - site survey, installation, cleaning, and repair
  • TV Installation
  • Appliance Installation - cooking ranges, range hoods, washing machines, and dryers
  • Repair – Air conditioners, TVs, and printers

If you have requests for other services, please contact us and we’ll try to serve your needs.

What brands do you service?

For printers, we service only Epson and Canon printers.

For other services, we service all brands. 

Do you accommodate special or multiple installations?

Yes, we also offer special rates for bulk transactions.

For inquiries, please contact us and our dedicated specialists will customize a solution for you.

Are your services available in my area?

Smile Serve currently operates in all cities in Metro Manila and other select areas. Different services are also available in different areas depending on the availability of accredited service providers.

To find out if a particular service is available in your location, please enable Location Access and select your desired service.

How soon can you provide your service?

We can serve your requirements by the next day, subject to the availability of technicians in your area.

Are your services available on Sundays and holidays?

We are operational on Sundays and holidays but the number of slots for these dates are limited.

How long will it take to have my printer repaired?

Minor problems can be resolved within 3 days. For major problems, we will give you an estimate upon inspection.

Do you allow guest checkout?

Yes. Creating an account is recommended, however, as this will save your booking details and make future bookings faster.

I’m not sure about the size or brand of my unit. What do I choose in the Home Page?

Please select “Others” or give your best guess when prompted. If the service selected is incorrect, the technician will inform you of the correct price and get your approval before proceeding with the service.

Can I request for the same service provider as before?

Yes, you may. Once logged in, hover over your profile photo or name and select “Purchases”. You can then click “Book Again” next to you preferred service.

I have special needs and requirements. How do I inform the technician?

You may select it among the add-ons in the booking page.

If it’s not listed as an option, please add notes in the “Note to seller” field during check out.

Please note that special requests are subject to additional charges.

What is an order ID?

An Order ID is a unique reference number assigned to each booking. This will be provided to you after checkout through a confirmation email and/or text.

How come I did not receive any confirmation?

It’s possible that our confirmation email may have been moved to your spam folder. Please try to locate it there. If it isn’t, please contact us.

I made a mistake with my booking (service type, date, time, location). What do I do?

Please contact us with your Order ID and the details of your request. We will contact you and make the necessary changes and arrangements after. Please note that the request is subject to the availability of technicians for the new service/date/time/location requested.

How do I contact the technician?

After check-out, our technician will get in touch with you within the same day. If the booking is made outside of office hours or on holidays, please expect a message on the next business day instead. If you do not receive a message from our technician, please contact us.

Is the price shown upon check out final?

For installation, the quote is finalized after the site survey. For an estimate, a pricing guide is provided in the booking page.

For repairs, the quote is finalized after check-up depending on the parts, materials, and labor needed.

For others, the price shown is final unless the scope of works is changed. Charges for additional works, add-ons, etc. will be added to the final bill.

In any case, we will not perform or charge for any service without first getting your documented approval.

What are the accepted payment methods and when should I pay?

We accept cash, GCash, Paymaya, and credit card.

For non-cash payments, payment will be collected upon check-out.

For cash payments, you can pay this directly to the technician after the job is completed.

What if my non-cash payment is insufficient based on the final quotation?

Please pay the balance in cash directly to the technician after the job is completed.

How do I ask for a receipt?

A receipt will be sent to your email after check-out. If you want a physical copy, you may request this from the technician after the service.

What if I do not want to follow the recommendations given during the site survey on the size and/or location for my air conditioning unit?

We can still proceed with the installation provided that a Notice of Understanding is signed prior to installation. It is highly advisable to follow the recommendation, however, for optimal cooling.

The technician did not arrive on the scheduled date and time. What should I do?

Please send us a message with your Order ID and we will arrange for an alternative schedule as soon as possible.

I have complaints on the service I received. What do I do?

Please send us a message with your Order ID and details of your experience. We will investigate the matter and seek an acceptable resolution immediately after.

My billing does not match what the technician is charging. What do I do?

Please ask the technician to correct the amount in the billing to ensure full warranty coverage.

What safety measures are you taking against COVID-19?

To ensure your safety, our technicians observe the following health protocols:

  • Regular rapid testing
  • Daily temperature check and monitoring
  • Wearing of face shield and mask at all times
  • Social distancing
  • Disinfecting of equipment and tools after each customer
  • Regular sanitation with alcohol and disinfectants
Are your services protected by a warranty?

All our services are protected by workmanship warranty

  • Cleaning – 30 days
  • Installation – 90 days
  • Repair – 90 days