PRIVACY POLICY

At Smileserve, your privacy is important to us. We guarantee that we will only collect, record, hold, store, disclose, transfer, and use customer’s personal information in accordance with the law, our Privacy Policy, and the statements below. We shall therefore only use and collect information as necessary and if it is relevant to our dealings with you. Thereafter, we will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

 

To better protect your privacy, we have provided this Privacy Policy for you to know what personal information is collected, how it is used, and what you can do. If you have any objection, you may immediately discontinue use of the Site and the Products and Services enabled by the Site.

If you have any comments, suggestions or complaints, you may contact us and our Data Protection Officer at info@smileserve.com.ph

 

WHAT PERSONAL INFORMATION IS COLLECTED AND HOW IS IT USED?

Smileserve collects personal information when you contact us. This information may include your name, company, email address, and possibly other contact information. We use this information to provide you with information regarding our products and services.

 

By availing our service products, you agree that your information may be used by Smileserve, all of its related companies, and all of its representatives, as stated below. We will never pass your personal data to anyone else, except for any successors to our business and the organizations that process data on our behalf. We may also use and disclose information in the aggregate (so that no individual customers are identified) for marketing programs, advertisers, and partners. Uses of personal data collected:

 

  1. To facilitate your use of the Services (as defined in the Terms of Use) and/or access to this website;
  2. To process service request, you booked through the Website. Payments that you make through the Website for the service; 
  3. To facilitate the service you have requested through the Website., we may pass your personal information on to a third party in order to fulfill the completion of service (for example to our third-party service technicians);
  4. Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Website; improve the layout and/or content of the pages of the Website and customize them for users; identify visitors on the Website; carry out research on our users’ demographics and behavior; provide you with information we think you may find useful or which you have requested from us, including information about our or third party service technicians, provided you have indicated that you have not objected to being contacted for these purposes; 
  5. When you register an account with us or otherwise provide us with your personal information through the Website, we will also use your personal information to send you marketing and/or promotional materials about our service products from time to time. We may use your contact information to send newsletters from us and from our related companies; and

 

By using this Website, you warrant that you only submit to us, our authorized agent or the Website, information which is accurate and complete and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.

 

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

 

Smileserve does not share any personal information you have provided to us except upon your request or as described below.

 

Smileserve may disclose your personal information to third parties under any of the following circumstances:

  1. As required by law (such as for criminal investigation, as requested by court of law).
  2. As may be required to provide services, to conduct billing processing, and other business transactions.
  3. For research purposes.
  4. For marketing and advertising research.

 

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law and when believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Smileserve terms of use, or as otherwise required by law.

 

WHAT OTHER INFORMATION IS COLLECTED AND HOW ARE THEY USED?

This website collects certain technical information, which includes, but is not limited to, IP addresses, Internet browser used, and web pages accessed. This information is used for statistical purposes only and is not used to track you personally.

 

WITHDRAWAL OF CONSENT

You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address above.

 

Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.

 

ACCESSING OR UPDATE YOUR PERSONAL INFORMATION

If you would like to view the personal information, we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed within the past year, please contact us at our e-mail address above. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.

 

LINKS TO OTHER SITES

This website contains links to other sites. Smileserve does not control the information collection policies and procedures of sites that can be accessed from Smileserve’s website. If you have any questions about the information collection policies and procedures of external sites, please contact those entities directly. 

 

COLLECTION OF COMPUTER DATA

We, our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Services and/or access the Platform.

 

When you visit the Website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  1. Your computer's IP address 
  2. Browser type 
  3. Webpage you were visiting before you came to our Website 
  4. The pages within the Website which you visit 
  5. The time spent on those pages, items and information searched for on the Website, access times and dates, and other statistics.

 

This information is collected for analysis and evaluation to help us improve the Website and the services we provide.

 

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us to personalize the content to match your preferred interests more quickly, and to make our Services and Website more convenient and useful to you.

 

Web beacons are small graphic images that may be included on our Service and the Website. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

 

NO SPAM, SPYWARE, OR VIRUS

Spam, spyware or virus is not allowed on Website. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address above.

 

OUR COMMITMENT TO CHILDREN'S ONLINE PRIVACY

Smileserve does not knowingly accept online personal information from children under the age of 13. This website does not knowingly collect or solicit personal information about children under the age of 13. In the event that any personal information from children under the age of 13 has been collected, parents may request the removal of their children's personal information. 

 

CHANGES TO THIS PRIVACY POLICY

Smileserve reserves the right to change this Privacy Policy from time to time. If we do make changes, the revised Privacy Policy will be posted on this website and will take effect immediately.